"It hasn't arrived yet"
Orders dispatch the same day before 3 pm AEST. Metro deliveries usually take 2 to 6 business days, regional areas longer. Your tracking link is in your shipping email. If it seems stuck, email us and we'll chase it.
"It isn't right for me"
Comfort is personal. You have 90 days to return it for a refund to your original payment method. No store credit.
"The heat feels too mild or strong"
Try a different setting and give it a few sessions. Use a light layer between the cushion and skin if you prefer gentler warmth.
"I bought a look-alike elsewhere"
We can only help with orders from the official store. See where to buy.
Order Orevive SpineEase
